Available Jobs at EDvera

It all began back in 2001 when our founder, Chris Eckels, was responsible for legal/regulatory compliance at a school doing business in 17 states. After living on a plane for the better part of three years, it became very clear that there had to be a way to improve the process -- a simpler, faster and less-expensive way that eliminated shipping 3-ring binders and documents back and forth between schools and regulators/accreditors. The idea for EDvera -- marrying compliance with technology and online access -- was hatched in 2004.

Client Support Specialist

Ruby on Rails Developer

Client Support Specialist

Company: EDvera
Reports to: VP of Products

Job Summary:

The Client Support Specialist is responsible for supporting our government agency and accreditor clients who use the EDvera Licensing and Regulatory Management software (SaaS) to manage their licensing/authorization and permitting processes. EDvera software increases productivity – saving time and money through workflow automation and document management.

This position is responsible for diagnosing and troubleshooting clients' problems while maintaining a professional and friendly attitude. The position involves collecting information from clients on their issues and following up with them when additional information is needed to troubleshoot and resolve the issue. The Client Support Specialist will work in partnership with other team members, i.e. developers, sales, and the implementation team, while tracking and reporting progress within our ticketing system. The Client Support Specialist is also responsible for supporting monthly accounting reports/invoicing to specific clients. Other job duties include QA testing and creating support documentation as needed.

Main Duties and Responsibilities:

Resolving client queries, recommending solutions, and guiding product users through features and functionalities
Responding to client queries in a timely and accurate way, via phone (Vonage), email or ZenDesk
Work closely with the implementations team to communicate issues and coordinate prioritization of tickets
Identifying client needs and helping customers use specific features of the software
Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
Utilize the project management software to track time, document tasks with due dates and communicate status updates
Prioritize tasks and issues to support the client’s business needs with the developers and/or other team members.
Follow up with clients to ensure their issues are resolved
Exchange routine information with fellow members of the team, including priorities, due dates, and issues as they arise.
Maintain and expand knowledge and proficiency on the products/services and best practices
Update internal databases with information about technical issues and useful discussions with clients
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Gather customer feedback and share it with our Product, Sales, and Marketing teams

Minimum Education, Skills, and Abilities Required:

Associate or bachelor’s degree in business administration, information technology or a similarly relevant diploma
Experience in Customer Support Tech Support, Business Analyst or similar role
Familiarity with the education industry is a plus
Experience using Zendesk & Google Workspace
Experience and understanding of SaaS and relational databases
Excellent communication, writing and problem-solving skills
Multi-tasking abilities between tools, ticketing systems and client software: the EDvera software is constantly being upgraded/maintained, so being able to learn and adapt quickly is required

Work Environment:
Hybrid work alternating between set days in the office with the team and remote work-from-home office. Home office must be free of distractions and be supported by good/fast internet service that is capable of supporting video conference calls, Slack messaging and access to staging systems for QA testing.

Special Requirements:

Ability to travel to meetings and conferences related to company functions
Ability to meet a flexible work schedule

Senior Developer - Ruby on Rails (full-time)

Location: Central Ohio is preferred (remote/virtual will be considered based on experience and qualifications)

Company Background

EDvera is a SaaS enterprise application that integrates the automation of workflows, document management and real-time reporting – coupled with dynamic progress update notifications and payment processing. Historically, the platform has been used by government agencies and accreditors for “compliance management” in the post-secondary education market. Going forward, the company plans to pursue significant expansion opportunities in other verticals who are also responsible for managing business/organization applicants through a licensing/permitting/authorization process.

With significant client growth over the past 12 months, EDvera is looking for a Lead Developer to join our core team. This position reports directly to the Chief Technology Officer and is responsible for ongoing product development, customer-funded enhancements and maintenance as well as helping set technology strategy for the company.

This position is perfect for a talented developer who is comfortable interfacing with prospects and customers, likes “wearing multiple hats” and does not want to become too narrowly focused or specialized. The person that we’re looking for likes autonomy – being held accountable – and loves making a big impact on an entire company. This person can think strategically (big picture) while also being hands-on – getting a lot accomplished without very much direction/oversight.

Essential Functions

Maintain and update EDvera
Design and develop feature enhancements
Assist in setting and managing company technology strategy
Share emergency response duties with team
Other duties as assigned

Minimum Education, Skills and Abilities Required

Bachelor’s Degree or relevant work experience
5 + years of experience managing full stack software
Proficient with Ruby on Rails
Experience with PostgreSQL

Nice to Have

Master’s Degree in Computer Science or related field
Experience with VueJS
Experience managing AWS architectures
Experience in Education Technology

Careers at EDvera

Available Jobs at EDvera

Client Support Specialist

Job Summary:

Senior Developer - Ruby on Rails (full-time)

Company Background

EDvera LLC